Judi is the Associate Director of the CompassCare Institute and a Professor of Organizational Communication in the School of Hotel Administration at Cornell University Johnson College of Business as well as a Faculty Fellow in the Cornell Institute for Healthy Futures. At Cornell, she has developed a series of online courses in Customer Service for eCornell as well as a variety of other distance learning courses for use in the service industries.
Judi has developed and delivered training programs for doctors, nurses, and other hospital staff in customer service and has taught organizational communication courses for graduate students in healthcare administration. Her international experience includes teaching service-related executive seminars and courses in New Zealand, Hong Kong, Norway, and France.
Her best-selling textbook on effective listening is now in its 6th edition, and a new book focused on listening in service contexts will be published in 2019. Judi was previously president of the International Listening Association and was inducted into the Listening Hall of Fame. She is the recipient of both its research and service awards
B.S., Ithaca College, M.S., State University of New York College at Cortland; Ph.D., Syracuse University