“Coleen spent quite a bit of time with us today, leaving Jane charmed, and the rest of us feeling confident in our understanding of Jane's condition. She also helped us look at our options and settle on a course for the coming days. What a relief! I'm deeply impressed by the depth and breadth of Coleen's knowledge. Add to that her compassionate and intelligent demeanor, and the calm clarity she offers, and I'm frankly over the moon.”

—Client, Brooklyn, NY

“We came to CompassCare after having interviewed some home care aides at another agency to look after our elderly father in his own home. The difference was striking: the staff at CompassCare--from manager to all the carers we've worked with--are extraordinarily committed, kind, empathetic professionals who are passionate about their work and bring real devotion, intelligence, perfectionism, and good humor to the job. We feel very lucky to be in their hands. I'd recommend CompassCare wholeheartedly to anybody looking for carers who are totally trustworthy and supervisors who are beyond professional in their attentiveness to ongoing health concerns or personal dynamics.”

—Fernanda E.

“I had high expectations for an organization founded by a gerontologist and I wasn't disappointed. First, we received an unexpectedly high level of personal attention who interviewed my mother to determine her needs and preferences. And this was at no cost. Then CompassCare provided the best possible caregiver who constantly found ways to engage my mother. Staff kept in touch with me and generously provided information and guidance that helped my mother age in place in the home where she lived for more than 75 years. We contracted with two other agencies before finding CompassCare. There is no comparison. CompassCare is superb.”

—Denize S.

“We are ecstatic over the care our parents are receiving through Compass Care. We have the two most caring, loving, experienced hard working care takers we could imagine and it has made a huge difference in all of our day to day lives. We also really appreciate how Compass Care is more than the actual care providers but actually a whole system with great back office help in organizing appointments and deliveries, etc. - it's a full service operation! Most importantly, we feel so comfortable with the care our parents are receiving and our parents adore their care takers, as do we!”

—Laurie B.

“Partnering with Compass Care has been a wonderful and seamless experience. Beginning with the attention that’s given to finding the appropriate caregiver for each patient and continuing with their efforts to ensure the patient feels truly comfortable and supported by the aide, they share our patient-first philosophy. It’s abundantly clear how much the team cares about the well-being of their patients and their families, and this has shown in how satisfied our members have been with the quality of the care they receive.”

—Kristy Bondi, Director of Patient Experience, Sollis Health NY

“This has been a very difficult year for so many reasons. Having the team at Compass Care be by my and my mom’s side has been one of the few saving graces of 2020. It has allowed me to have complete peace of mind, knowing that when I can’t be there my mom is safe and very well cared for. Olivia and Edebor are like angels – so warm and kind, attentive and responsible. They treat my mom as if she were a family member, and not just a job. Dana has been fantastic from the start – completely empathetic to my situation, full of information and resources, on top of everything. Compass Care has provided me and my mom with a whole excellent team, including a care team manager – there are regular Zoom meetings where I can bring up any questions or concerns, and everyone can compare notes and discuss thoughts. It is worth the cost, and I am incredibly grateful to everyone there. Thank you and Happy New Year to all of you!!”

—Alexandra S.

“CompassCare was there when we needed them! My father had surgery and was expecting to be able to care for himself during recovery. After the procedure we learned that he would be unable to be alone and needed help with activities of daily living. We called CompassCare and Dana Bos and her team were at our house that evening to assess his needs, provide support, and most of all, give all of us comfort that he would be well taken care of. Over the course of the next two weeks the wonderful Home Health Aides from CompassCare, Paulette and Shirly, provided my father with everything that was promised. They assisted with him getting up and down the stairs, showering, dressing, meal preparation, taking him to the doctor, all with great care and compassion. They were wonderful company for him during this time and their support contributed to the speed of his recovery. It was such a relief and comfort to all of us to have CompassCare when we needed them the most. We are very grateful!”

— Anonymous

“Back in June, my mom was diagnosed with metastatic breast cancer. She lost her ability to walk very quickly and it was becoming more and more clear she needed full-time care. That was when I found CompassCare. CompassCare is the most amazing company in the world. They provided care to my mom in a way that I didn’t even think was possible. They made themselves available, they were accommodating to changes, and they went out of their way to be a resource to me as well. Not only is their staff wonderful but the aids that they employ are equally amazing! My mom ended up passing away in December and not only did they come to my mom’s funeral, but they also have continued to offer support to me during this difficult time. If you are looking for a home care agency, look no further. I highly recommend CompassCare and will absolutely be using them in the future if the situation presents itself again.”

—Liz M.

“CompassCare saved our family. When my mother-in-law wasn’t able to drive anymore or care for herself properly in her own home, we were faced with the tough decision to have her live with us, place her in an assisted living or let her continue to live at home with help, which was her wish. After several falls, we were hesitant for her to be alone. CompassCare guided us through the process and it was smooth sailing with the caregivers who were placed with her. Unlike friends who have used other home care services, CompassCare rarely had turnover and the caregivers were patient with my mother-in-law. She was a pediatric nurse for 50+ years, so she didn’t accept help or follow instructions easily, but CompassCare, from the CEO down to the office staff treated her as an equal. They were patient and kind. We were relieved that she was safe and being taken care by people who treated her like one of the family. Even now that she has passed, staff still remember her and they have helped us find care for my father who lives in another part of the country. It is concierge, so it’s more expensive than other caregiver companies, but so worth it. We miss the staff at CompassCare, but we’re happy to know exactly where to go if we’re in that position again.”

—Regan Allan and Jim Fleischer

“CompassCare has been and continues to be a most professional and great help to our family. We had tried several avenues of potential help for my sister-in-law who has Alzheimer’s. After our initial talks, a member of CompassCare came to our house to meet with our family. The time and attention to find the right caregiver, the follow up and support has been and continues to be exemplary.”

—Nancy E.

“CompassCare has done an excellent job of providing care for my mother. After a long time search for a caregiver, I reached out to CompassCare. Our care manager is in constant communication with both of us and she listens to all of our concerns and helps us navigate through the care process. I was very impressed by the way in which they were able to match a compatible caregiver with my mom… The relationship that she has developed with her caregiver enables me to have peace of mind in knowing that my mom is happy and her needs are being met.”

—Matt F.

“CompassCare has become our 'go to' agency - running a concierge practice, our patients expect only the best and most qualified referrals. CompassCare has come through for us every time - the health care workers they put in place are caring, knowledgeable, and dependable. They have been responsive to our needs as well as our patients and always available should any problems arise. We have seen our share of care agencies and we can truly say CompassCare is a step above the rest.”

— Nancy D, Office Manager for Concierge Physician, Wilton, CT

“The decision to find a caregiver for your loved one is full of conflicting feelings—anxiety, guilt, concern, second-guessing and more. The Compass team met with me offering compassionate professionalism to assure me that ‘it would be okay’ and then they found not one, but two wonderful candidates to support our needs. Compass heard me and alleviated much of the stress associated with this delicate matter by partnering with me to address the challenges of caring for my loved one.”

— Douglas H.

“I write to you today as a friend of an Alzheimer’s patient whose family lived out of town. It was left on the main to me to get things started as she had several falls as well as getting lost. I contacted CompassCare and was astonished as to how you so quickly responded with the most professional care and concern. A great weight was immediately lifted as I realized that caring people actually exist and that one can actually depend on others to do as they say they will do. Your staff treated my friend with great respect in many difficult situations. She didn’t want strangers in her house and as gracious and polite as she was, made it difficult to maintain care for her. The exceptionally well trained staff met her every need with great deference and respect. I was so grateful they knew exactly what and how to handle each situation. My thanks to one and all for the care given my dear friend. It was exceptional in every way.”

— Carol S.

“I no longer felt alone, and my husband and I have received professional, caring, supportive services. I am grateful that at times our CompassCare aides and Lisa help me to realize and accept that my husband needs a higher level of care. The agency is flexible, allowing me to have an occasional vacation, to return home rested, refreshed, and ready to resume my role as primary caregiver. My husband and I are happy to see his aides when they arrive. They are intelligent, delightful, well-trained people. In short, CompassCare provides compassionate care. We couldn’t ask for more.”

—Carol S.

“CompassCare provided excellent care for my father, who was 81 at the time of service. They matched my father with an exceptionally capable and bright care giver, who provided the companionship that he was looking for. She accompanied him to several concerts and theatrical events, and Provided transportation to and from his family’s home 120 miles away. From the initial consultation to the end of the service, the experience was wonderful. The Sr staff member was very thorough when completing the initial evaluation, which lead to a perfect match. Billing was always clear, and all questions were answered in a timely manner. I highly recommend this service”

—Cat G.

“CompassCare was excellent in every way. And I am not someone who uses superlatives lightly. The caretakers were caring and competent and their coordinator was professional and always available. I strongly recommend their service to even the most demanding and discerning of clients. They will impress even those of you who feel you never can find full value, yes, they will impress even you.”

—Clifford Lanier

“I highly recommended CompassCare to anyone who may be in need of a superlative home care team, of caring, respectful, knowledgeable and extraordinarily well trained care givers and case managers. I have referred clients to CompassCare and have heard nothing but raves about their staff and their services. CompassCare is truly providing concierge level services to my clients. I highly recommend them.”

—Margo Meeker, MSW, LCSW, Life Coach/Licensed Psychotherapist

“We needed assistance for my father in law when his regular caretaker was unavailable. He was very resistant to having somebody new so we did some research and found CompassCare. We are so glad we did. The woman they sent was reliable, helpful, very nice and totally professional. Most importantly, she got my father in law to talk and to appreciate her being there. For my wife and I, it was such a relief to see that he was happy and well taken care of. Thank you CompassCare!”

—David K.

“My family contacted CompassCare after my mother’s stroke in April. Since this was new territory in managing her care we had no idea what to expect or look for in a care-giving agency. We were very lucky to have found CompassCare. They have provided top caregivers. The primary caregiver has been a god send to my mother’s life. She calls this woman her best friend and loves having her as a companion. All the individuals provided by CompassCare extremely competent and kind. The team at CompassCare also is very attentive to our family needs and whenever there is an issue they immediately provide solutions. I would highly recommend CompassCare.”

—Susan S.

“Compass Care helped our entire family manage a difficult and trying time in our lives. With the sudden passing of our father, we knew our mother would be in need of some additional in-home care. Though she was opposed to it at first, she grew to appreciate the help, warmth, and compassion that each member of our Compass team provided to her, and as her needs increased she came to rely on their assistance more and more. Ours was a complicated situation and the Compass team rose to the occasion with each and every challenge we presented. It gave us all great comfort to know we had the entire team to call on as our mother’s needs changed, and they were with us through some very difficult times. We are all grateful for the respect and dignity they showed to our mother, and the love and warmth they extended to our entire family.”

—Kate O.

“Managing the care for an aging parent with dementia is an incredibly difficult task, and thankfully I have had CompassCare with me each step of the way. From the moment they were introduced to my father, they have provided a level of care and support that has made an incredible difference in his life. Their team of compassionate professionals has worked tirelessly in support of my father – and for this I am extremely grateful.”

—Dan S.

“CompassCare is a very special company. Everyone we worked with - from initial intake to the aides and the care manager were outstanding. They listen, they follow-up, they are dependable, kind, caring and professional. We had 2 wonderful aides taking turns caring for our father during a stressful stint at a rehab facility. Their presence gave us peace of mind - and Dad bonded with both of them during the month or so they were with us. We are so grateful to CompassCare and especially the wonderful women who cared for him.”

— Anonymous

“Ekow Bartels was my attendant from 2/24/22 until the beginning of March. He is a perfect gentleman. He quickly learned the situation of our home and my requirements. Then he anticipated everything I needed before I asked making my recovery easy and comfortable. He fit into our habits effortlessly. As needed he cooked and accompanied me to medical appointments helping me in and out of cars and up stairs. He responded to every request. He never complained. He taught me how to shower and dress. He was always on time or ahead of time, sometimes staying later when required. I highly recommend Ekow.”

— George S.

“Thanks to the wonderful staff at Compass Care, my mother was able to safely and comfortably spend the last few months of her life in her own apartment. Her competent caregivers made it possible for me, an out-of-town child, to feel completely in the loop with regard to Mom’s care. I will be forever grateful to them and the other professionals involved with Mom for allowing her to die with dignity.”

— Amy W.

Compass Care was there for me when I needed help .Lisa is attentive, smart and can do anything!! She is truly a comfort. Thank you!!

— Anonymous

“I just wanted to take a moment to let you know how grateful I am to CompassCare for all you have done for my family. When my Mom had a stroke just before Christmas and then was facing discharge from the hospital 48 hours after being unconscious in the ICU and a couple of days before Christmas . . . . Well, emergency doesn’t describe it. Based on the recommendation of people I trusted, I called CompassCare, and, despite your being on vacation, despite the holiday, Compass was johnny-on-the spot, and we could get mom home to a safe situation with dad as if we had had weeks to plan.

We’ve been working together for 6 months since then, and that day-one excellence has carried through at every stage. There are almost more accolades than I can write: each aide you presented to interview was outstanding, but when some were just not the right match for my parents, your flexibility and supply had us quickly matched with, as you put it, the people my parents could be genuinely excited about. And Sue and Erekea have both been great. I’ve been especially impressed with their adaptability as Mom and Dad’s needs have certainly evolved our time together. They know how to be present or in the background just as needed and have earned my parents’ trust on tasks they’ve been doing by themselves for, literally, 75 years. That is truly something special.

Beyond the aides themselves, I’ve been deeply impressed by Compass more broadly. There is regular communication between the aides and “the mother ship,” so you and the care manager are always aware of what the aides are seeing and doing and communication between the aides. The communication between you and my two siblings and me has been so regular and open (without being burdensome) that we have seamlessly handled new challenges and adapted to each eventuality without fail—from emergency doctor’s appointments, to con artists phoning the house, to Covid-19, to disagreements between my parents about who will go on which doctor’s trip, to name a few.

Finally, I have valued your experienced counsel. As my mother’s memory has worsened and worsened, you have been enormously helpful to me in processing what is happening, how I can be helpful to Mom and to Dad and how to prepare for what may come. It is wonderful security to have Compass as a partner. Thank you.”

— Alan M.