CompassCare Concierge Home Care ... Empowering Independence®

About Us

Founded in 2014, on the simple premise that most of us would prefer to live independently at home as we grow older, CompassCare has formulated an approach to personal assistance, companionship and home care which safely empowers independence for older adults while providing peace of mind to their families. Founded by a world-famous geriatrician and gerontologists, our senior staff has collectively logged well over 150 years of direct clinical, academic and professional experience in the field of elder home care. Our seasoned professionals bring their complete personal and professional experiences and skills together with the creation of CompassCare.
The needs of our clients are at the forefront of everything we do.

We understand that as we age, one size does not fit all when it comes to personal assistance, companionship and caregiving. People have different needs, needs change over time and each family's situation is unique. We are keenly aware that there are many constituents when providing care to our clients and we are skilled in fostering open communication among them all. Simply ... we provide coordinated assistance and care to older adults and their families.

  • The Science of Home Health Care®

    CompassCare provides the highest level of personalized, professional and hospitality trained personal assistance and care in the market today. Led by our co-founder and Chief Gerontologist Officer, Dr. Mark Lachs, (co-chief of Geriatrics at NY Presbyterian Hospital and Professor of Medicine at Cornell Medical College), we focus exclusively on evidence-based solutions and services: The Science of Home Health Care®. We understand that finding the right CompassCare Assistant ("CCA") is both an art and a science. We proactively match the needs and wants of our clients to the CCAs we have on staff. For example, we have created a proprietary matching process that proactively matches the needs and wants of our clients to our CompassCare Assistants.

  • CompassCare Institute of Caregiving, LLC

    All of our CCAs, CCAs are Certified Nursing Assistants and have been Red Cross certified in CPR and First Aid as well. We conduct regular clinical skills training, focused on aging related conditions, with all of our CCA’s in the field as well as in our own training facility. In addition, our CCA’s receive specialized professional training in the areas of Communication, Empathic Listening, and Customer Service through our own training institute: CompassCare Institute. Led by Dr. Karl Pillemer, professor of Gerontology at Cornell University's School of Human Ecology and Weill Cornell Medical School, our faculty also includes Dr. Rhoda Meador (Cornell University and Ithaca College Departments of Gerontology) and Dr. Judi Brownell (Cornell University School of Hotel Management). Collectively, they have developed, and continue to develop, a proprietary soft skills training program unique to CompassCare CCAs called CompassCare Works™.

  • 360 Degree Assessment and Plan for Successful Aging™

    At CompassCare, we are aiming to transform not only the way we assist people with managing their own aging: by planning for all aspects of it. We believe that successful aging and personal contentment come from a balance of factors: financial, legal, cognitive, socialization, mobility and personal purpose. We seek to help our clients take control of this process and preserve their choices for the future. To that end, CompassCare has developed a unique 360 Degree Assessment and Plan for Successful Aging™. This template forms an integral part of assistance and care at CompassCare: we conduct this assessment and summary care plan for all of our clients at the beginning of all of our relationships.

  • Empowering Independence®

    Our tools encourage older adults to articulate and self-advocate regarding how they choose to live into the future along with a plan encompassing what steps they need to take to make it happen. Furthermore, we help facilitate discussions among families so that desires for independent living are judiciously balanced with the need for safety and assistance. We are acutely aware that it can often be difficult to think and talk about aging, but we have all seen the consequences when we don't. Our goal is to encourage and enable our clients to be proactive about planning for successful aging, and to become empowered in the process. With that said, we are all well aware that there are often life circumstances beyond our control. This is why CompassCare was founded: to help you effective plan for all aspects of your future and to be here for you as you implement your plan.

Our Approach

What sets us apart
Home Care Services

Our private duty home care CompassCare Assistants (“CCA”) bring the best of themselves to their work. Our CCAs are meticulously selected, vetted, and continually trained to the highest standards known to the industry. We only hire CompassCare Assistants who are empathic, interested in older adults and passionate about what they do and we value and support our CCAs in every way possible. …… Integral to our service offering, every CompassCare client receives a comprehensive, 360 degree, in-home assessment as the basis of our Plan of Assistance and Care (PAC). Our 360 degree intake and assessment examines the medical, cognitive, functional, psycho-social, environmental, legal, and financial needs of our older adult clients. Based on our assessment and in coordination with our clients’ physicians, we develop a detailed Plan of Assistance and Care for our client that sets forth our collective recommendations for providing the optimal levels of assistance at home.

Client Family Portal

CompassCare has developed, in conjunction with a technology partner, a proprietary technology platform called the CompassCare Client Family Bridge. Our Family Bridge is a secure, HIPPA compliant, web based portal for family members to privately, yet easily, manage and monitor the care of their loved ones as well as to communicate safely and securely, with the client’s entire Care Team. The CompassCare Family Bridge is only accessible by the client’s healthcare proxy and/or direct family and other family, friends and clinicians to whom the family has determined should be given certain access privileges.

CompassCare Assistant Portal

CompassCare has developed in conjunction with its partners a portal for the CCA to, among other things, provide a resource to better serve and attend to the needs of our clients we serve. Like the CompassCare Family Bridge, this portal is provided as part of the over care and service offerings from CompassCare. It allows our caregivers to provide the highest level of customer service possible.

Our Team

Unmatched Expertise and Experience
Mark S. Lachs, MD
Mark S. Lachs, MD
Co-founder, SVP & Chief Gerontological Officer
MD, MPH, Co-Chief of Geriatrics at NY Presbyterian Hospital; Distinguished Professor of Medicine at Weill Cornell Medical College; Best Selling author; Internist-geriatrician; Internationally recognized expert in aging
Karl Pillemer, PhD.
Karl Pillemer, PhD.
Director, CompassCare Institute
Professor of Human Development at Cornell University; Professor of Gerontology at Weill Cornell Medical College; Internationally renowned gerontologist and published author
Rhoda Meador, PhD.
Rhoda Meador, PhD.
Associate Director, CompassCare Institute
Director of Ithaca College Gerontology Institute; Accomplished expert in adult learning and gerontology; Nationally recognized author, researcher, and administrator
Judi Brownell
Judi Brownell
Associate Director, CompassCare Institute, Director of Hospitality and Client Care
Professor of Organizational Communication School of Hotel Administration Johnson College of Business Cornell University • Faculty Fellow, Cornell Institute for Healthy Futures • Developed training programs for hospital staff in customer service • Wrote highest selling textbook on effective listening (now in 6th edition) • Past president of the International Listening Association • Developed a series of on-line courses in Customer Service for eCornell • Taught credit courses in organizational effectiveness for hospital administrators

Care When You Need It™

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The Science of Home Health Care®

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