Dear CompassCare Colleagues, 

New York State has mandated that employees of home care services agencies be vaccinated against COVID-19, with the first dose for current personnel received by October 7, 2021. This mandate affects all CompassCare employees who work in New York State. In order to effectively plan care for our clients, CompassCare is requiring that all employees do the following by September 20, 2021:  

• Get your first dose of the COVID-19 vaccination  
• Send a copy of your vaccination card to Jen Loftus, CompassCare RN, at jennifer.loftus@compasscarellc.com. 
• If you choose not to be vaccinated, contact Sally Darrow, Director of Operations & Client Services, at sally.darrow@compasscarellc.com or 203-676-9795.  

CompassCare employees who choose not to be vaccinated, and who are working with clients in New York, must be replaced no later than October 7, 2021, as per the mandate. There are no exceptions to this mandate, so medical and religious exceptions cannot be considered.  Unvaccinated employees may continue to work in Connecticut and New Jersey at this time, provided the client does not require a vaccinated caregiver. We will continue to monitor government regulations, and will provide updates as changes continue to be made.  

As a reminder, all employees must continue to follow the COVID Employee Policy, which can be found on our Employee Portal at https://carewhenyouneedit.com/work/. 

Please contact me with questions. 

Sincerely, 

Sally G. Darrow 

Director of Operations & Client Services 

sally.darrow@compasscarellc.com 

(917) 633-4152 (direct) 

(203) 676-9795 (mobile) 

New York is MANDATING vaccination for home care employees. All employees must have the first dose of the COVID vaccine no later than October 7, 2021. 

Find the most up-to-date information on COVID, including vaccination and testing locations here:

CT COVID Portal

NY COVID Portal

Vaccination is the best way to protect yourself, your family, and your clients.

• Clients are requesting vaccinated caregivers. Help us and help yourself — if you’re vaccinated, we have more opportunities available for you!
• Contact Sally Darrow, sally.darrow@compasscarellc.com with questions.

COVID Tests are required for all employees:

• Every two weeks if you have not been vaccinated.
• Once a month if you have been fully vaccinated.
• Find a test site near you. 

• Click here to find a testing site in CT.  

• Click here to find a testing site in NY. 

• Send test results to your Care Team Manager:
  • Manja Wurschke, manja.wurschke@compasscarellc.com
  • Kacey Carey, kayce.carey@compasscarellc.com
  • Not sure who to send it to? Send to Sally Darrow, sally.darrow@compasscarellc.com

COVID Safety Protocol: It is necessary to follow COVID Safety Protocol at all times to ensure the safety for all. Click here for our full COVID Employee Policy.

Safety Precautions 

• Take your temperature every day before reporting to work. If your temperature is 100.4 F or higher, do not report to work. Contact Sally Darrow, sally.darrow@compasscarellc.com or 203-676-9795 immediately. 
• Wear a mask while commuting to a client’s home. 
• Wear a mask at all times while in a client’s home, unless you are in a segregated space, for example, in a separate room. 
• Remove your shoes when entering a client’s home. You should bring slippers to wear. 
• Wash your hands immediately after arriving and before greeting client. 
• Say hello to your client but do not offer to shake hands. 
• Wash hands frequently (for 20 seconds) during your shift. 
• Wash hands before and after serving client meals or refreshments. 
• Wash hands before putting on gloves and after removing gloves. 
• Use proper technique when putting on gloves and removing them. 
• Wipe down hard surfaces with a disinfectant, including side rails, over bed tray, tables, phone, remote controls or any other hard surface the client, you or others use. 
• Use Bleach or Lysol to clean if available. If not available, use white vinegar. 
• Dispose of gloves properly. Use a new pair of gloves each time you provide personal care. 
• Use the dishwasher, or if the dishwasher is unavailable clean dishes, glassware, and utensils by hand, using hot water while wearing gloves. 
• Wipe down and disinfect all parcels or groceries that are delivered to client’s home. This includes anything made of cardboard, including cereal boxes, grocery bags, and egg cartons. 
• Do not take client out for non-essential travel. 

COVID Paid Time Off: Compass Care, LLC has created and is providing a special COVID-19 paid time off (PTO) benefit to support employees when they are vaccinated. Please be advised this benefit is not state-mandated and is solely a benefit offered through Compass Care as our way to support our CCAs and from line workers during this pandemic. Click here for our full COVID PTO Policy

Sign up for the NY Excelsior Pass to show your test results & vaccination: https://forward.ny.gov/excelsior-pass-business

https://www.greaterthancovid.org/theconversation/

Interested in one of these opportunities?

Contact Debbie Hochadel

debbie.hochadel@compasscarellc.com

203-321-5905

CompassCare is pleased to offer benefits to employees who have worked an average of 30 or more hours per week for a minimum of a six month period. Benefits include Medical, Dental, 401(k) Retirement Plan, FSA Accounts and more!

Medical Coverage:

• The health plans are offered through United Healthcare.
• The Employer Contribution is 55%!

Dental:

• An Employer Contribution is offered!

You can view the benefits presentation by clicking here.

Questions? Contact:

Additional Benefits:

Bereavement Counseling

CompassCare wants to extend their arms around our team during any loss. All office staff and caregivers impacted by the loss of a client are welcome to utilize our Bereavement Counseling benefit. CompassCare has partnered with the Bereavement Counseling Center at Tree House, and we provide a limited number of sessions in person in Scarsdale, NY or though telehealth. If you are interested in bereavement counseling please reach out to Francheska Calderon or Sally Darrow for further information.

Tickets at Work

We have partnered with Tickets at Work to provide our employees with discounts on shopping, travel, and more! 

• Become a member

• Fill in the Sign Up information

• Sign up with the company code: “Compass Care”

Request Unavailability! Use your ClearCareGo App as follows:

Step 1: From the mobile app menu, select Hours Wanted and Unavailability

Step 2: Click ‘Request Unavailability’ at the bottom of the screen

Step 3: An alert will populate letting the caregiver know that they may only request unavailability that does not conflict with existing shifts. Click Continue

Step 4: Enter the details of the unavailability request. All fields are required unless otherwise noted

1. Enter the From date and times. If the All Day box is checked, times are not required

2. Enter the “To” date and times. If the All Day box is checked, times are not required

3. Optional – Select if the request repeats daily, weekly, or monthly

4. Select a Reason

5. Enter any notes about the unavailability

Step 5: Click Submit

Step 6: If the unavailability request conflicts with already scheduled shifts, the caregiver will receive an error message

Step 7: If the unavailability request does not conflict with already scheduled shifts, the caregiver will see a confirmation that their request was received and to call the office with any questions.

Completing reports for your clients during each shift is a requirement for all CCAs. This important information allows us to monitor client health, and it provides updates for client families. 

ClearCareGo:

• Complete all tasks and add detailed comments about the client. Remember that this information will be read by the family!
• ClearCareGo Caregiver Tutorial

Snappii:

• These reports provide important information on the client’s health, and they allow us to see how the client is progressing or when the client needs extra attention.
• Snappii Quick Start Manual
• Snappii Troubleshooting Guide

Paycom – Information for New Hires

Paycom – Change Username

Paycom – Verify Phone Number

Paycom – Update Contact Information

Paycom – Direct Deposit

Each CCA will be assigned a Divvy card. This card is to be used for purchases that are made for clients, so that you will not need to use cash or credit card. This card is like a credit card, so keep it safe! When you receive your Divvy card, follow these instructions: 

Divvy Activation Instructions

If you need help with your credit card, contact Fran Charlip, fran.charlip@compasscarellc.com or 917-633-4882.

Click here to access the Compass Care Employee Handbook

Become a CNA through CompassCare Institute of Caregiving! Click here for more information or to apply today.

Our next class will be in Fall 2021. We offer scholarships to current Compass Care employees!! Contact Sally Darrow for more information,

sally.darrow@compasscarellc.com or 203-676-9795.

Click here for our Full Directory & Instructions on Who to Call When

After hours or on weekends, please direct calls to the AOD first. If the AOD does not pick up immediately, leave a voicemail and send a text. THEN please call the BAOD. If the BAOD does not pick up, please leave a voicemail and send a text.

• AOD: call or text 917-855-8283
• BAOD: call or text 917-855-1929

During Business Hours (M-F 9 am – 5 pm):

• Scheduling:
  • Debbie Hochadel, debbie.hochadel@compasscarellc.com or 917-633-6059
• Care Team Manager:
  • Kayce Carey, kayce.carey@compasscarellc.com or 917-633-6162
  • Manja Wurschke, manja.wurschke@compasscarellc.com or 917-633-4469
• Clinical Department:
  • Jen Loftus, jennifer.loftus@compasscarellc.com
•  Operations & Client Services:
  • Sally Darrow, sally.darrow@compasscarellc.com or 917-633-4152
• Payroll:
  • Check the PayCom App first. Click here to download.
  • Fran Charlip, fran.charlip@compasscarellc.com or 917-633-4882
• Human Resources:
  • Francheska Calderon, francheska.calderon@compasscarellc.com or 917-633-6034
• CEO:
  • Stephen Limpe, stephen.limpe@compasscarellc.com or 917-633-6036

You can find additional resources for caregivers here. Want to see something added? Contact Sally Darrow at sally.darrow@compasscarellc.com\

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